Microsoft Dynamics CRM 4.0 - Microsoft CRM Integration
Achieve a complete customer view that is consistent across the organisation with
Microsoft Dynamics CRM 4.0.
Microsoft Dynamics CRM 4.0 gives organisations a 360-degree view of their
customers across marketing, sales, and customer service. Built on a highly
flexible platform, Microsoft Dynamics CRM 4.0 is designed to adapt to your business
and scale right along with your growth. Set up for streamlined installation and
simplified administration, Microsoft Dynamics CRM 4.0 targets rapid return on
investment (ROI) and offers an attractive total cost of ownership (TCO). Whether
you choose on-demand or on-premise deployment options in any combination,
locally or across large global enterprise groups, Microsoft Dynamics CRM 4.0
supports your business.
Give users a 360-degree view of customers
Turn disparate data into actionable information by making it available to the
people who need it most, such as your employees or your sales and supply chain
partners. Consolidate data stored throughout the enterprise, whether in
line-of-business systems, custom applications, or on users' desktops, and
empower everyday CRM (customer relationship management) users with easy
reporting and actionable analytics.
- Wizard-based reporting tools put timely business insight in the hands of
users without the assistance of IT.
- Combine predictive analytics with business automation so people have
actionable intelligence with a 360-degree view of the customer.
- Minimize costs by taking advantage of powerful business intelligence
technologies included in standard Microsoft products, such as Microsoft SQL
Server and Microsoft Excel.
Achieve high user acceptance and productivity
Give users access to role-based information and customer management capabilities
in the familiar applications that they use every day.
- Achieve high user adoption through integration with familiar Microsoft Office
applications.
- Improve user productivity by consolidating customer information into a single
location with easy-to-use reporting, visualization, and customer management
capabilities.
- Reduce training costs and enable users to get started right away by providing
CRM functionality integrated with Microsoft Office productivity tools they
already use.
- Enable users to work anywhere with support for mobile users and offline
access to CRM functionality.
Enable application flexibility
Adapt to changing markets with a CRM solution designed to grow and change with
your business.
- Keep pace with changing business needs through the use of visual tools that
allow business analysts to create and change entities, forms, workflows,
reports, and visualizations Leverage native service-oriented architecture (SOA)
and standard Web services for efficient customization and integration efforts
through standard .NET development tools.
- Use Microsoft Dynamics CRM as a platform for managing relationships and
processes that reach beyond the traditional boundaries and goals of CRM.
Accelerate project delivery and ROI
Microsoft Dynamics CRM is set up to deliver quick wins for business, IT, and
finance with rapid return on investment and a low total cost of ownership.
Streamlined installation and simplified administration features help you get up
and running rapidly.
- Maximize your investment in Microsoft products and technologies. Thanks to
close integration with other Microsoft software and services, Microsoft Dynamics
CRM leverages the investments of time and money your organization has already
made in Microsoft tools.
- Interoperate seamlessly with other applications through the native
services-oriented architecture (SOA) and standards-based Web services.
- Choose the deployment options that work for your business. On-demand,
on-premise, and self-hosted implementations are all delivered on a common
architecture and data model.
Provide availability, performance, scalability
Scale efficiently to the needs of the largest global deployments with a CRM
solution that is designed for performance and availability.
- Optimize performance with standard Microsoft technologies that tap into the
resource of established skills and techniques, including Microsoft Internet
Information Services, Microsoft SQL Server database software, and Microsoft
Exchange Server.
- Meet bandwidth requirements with flexible configuration options for
delivering responsive performance over the local area network (LAN) or wide area
network (WAN).
- Scale up and out with load balancing, Web farm clustering, exchange
clustering, and SQL Server mirroring to flexibly meet the needs of enterprise
deployments.
- Deploy for scalability with on-demand, on-premise, and mixed implementation
options all based on the same data model and service grid architecture.
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