Microsoft Dynamics CRM 3.0 - Microsoft CRM Software
This latest version of Microsoft Dynamics CRM focuses on making CRM simpler helping you
to build lasting customer relationships across sales, marketing and customer service
with an affordable, easy-to-use CRM solution from Microsoft.
Along with a wealth of new functionality and even tighter integration with Microsoft
Office Microsoft Dynamics CRM 3 is setting new standards in CRM software.
Microsoft Dynamics CRM 3.0 includes:
Standardize customer communications and business processes with familiar Microsoft
technology that works the way your users work, adapts to the way you do business,
and works the way IT expects it to.
Microsoft Dynamics CRM 3.0 Works the way you work
An easier way to manage and develop customer relationships Use Microsoft CRM in
Microsoft Office Outlook to send and manage e-mail, store business contacts and
manage your appointment calendar without having to switch between applications.
- Microsoft Outlook Interface. - Manage customer communications and business
relationships within Microsoft CRM's native Microsoft Outlook Experience
- Centralize customer information. - Keep customer information in a single
place. Establish a single view of customer relationships across your organization.
- Schedule appointments and meetings. - Arrive prepared for important customer
meetings. Access sales opportunities, campaign offers and customer service history
within each appointment.
- Unify customer e-mail and responses. - Say good-bye to "copy and paste" for
integrating your inbox and CRM e-mail. Automatically capture entire discussion threads
within your customer history records.
- My work, my way. - Microsoft CRM delivers a personalized, configurable
workspace that helps users make more informed business decisions with dynamic analysis
and reporting tools.
- Configure my workplace. - Access the information you use most often. Select
the workplace profile that delivers instant-access to your customer information
and activities.
- Take your customers everywhere. - Don't lose a step when working away from
the office. Enhanced data synchronization provides full access to your sales and
customer service information on your laptop or mobile device.
Microsoft Dynamics CRM 3.0 Works the way your business does
Designed for your business Microsoft CRM provides organizations with a flexible
and customizable platform that can be configured to meet your unique business needs.
- Customize quickly and easily. - Tailor to meet your unique business requirements
without writing a single line of code. Modify application forms, data fields, relationships
and add entire new system objects with intuitive, web-based design tools.
- Streamline business processes. - Work more efficiently with process automation.
Transform repetitive work tasks into powerful business workflow.
- Integrate across applications. - Bring information together and simplify
cross-system processes. Use enhanced web services to integrate across system and
platform boundaries giving you a view of your customers.
- Create demand and drive business results. - Use Microsoft CRM to plan, implement
and monitor multi-tiered sales and marketing campaigns that generate new sales for
your business.
- Target your marketing efforts. - Fine tune marketing campaigns and offers
that generate the greatest return. Use intelligent list and segmentation tools to
effectively reach prospective customers while at the same time reducing ineffective
marketing spend.
- Fuel your sales engine. - Fill your sales pipeline with qualified sales leads
and opportunities. Use instant analytics and embedded coaching to cross sell additional
products and services to customers.
- Intuitive Wizards. - Use wizard-driven utilities for launching quick sales
campaigns across your existing customer base.
- Measure campaign effectiveness and revenue impact. - Know which offers and
marketing efforts generate results. Measure the effectiveness of each campaign activity
by tracking response rates, interest levels and closed business from each originating
campaign.
- Respond faster to service issues. - Find and deliver the right answers to
customers in real-time. Leverage the integrated knowledge base for quick-access
to procedure manuals, frequently-asked questions and troubleshooting tips.
- Escalate un-resolved issues. - Resolve customer issues according to desired
service levels. Automatic escalation and routing rules ensure that complex service
requests are routed to appropriate work queues and resources.
- Schedule and dispatch service resources. - Locate and secure professionals
best suited to deliver services for customers. Centralized scheduling and dispatch
provides integrated calendar views of available resources.
Microsoft Dynamics CRM 3.0 Works the way IT expects it to
Easy installation and upgrade Get your Microsoft CRM system up and running faster
with easy installation, upgrade and deployment tools.
- Fail-safe software installation. - Reduce installation and deployment costs
for your CRM system. Ensure a hassle free installation with enhanced component diagnosis
and troubleshooting tools.
- Upgrade customizations, processes and data. - Say good-bye to the “weekend
upgrade”. Customized forms, schemas, relationships and workflow are automatically
upgraded.
- High performance and reliability. - Deliver increased results when searching,
synchronizing and analyzing customer information.
- Optimized data views and queries. - Quickly find what you are looking for
when you need it. Achieve faster results when searching across large volumes of
customer information.
- Filter offline data for synchronization. - Quickly synchronize offline data.
Pre-filter datasets for offline usage and access.
- Failover protection. - Fault tolerance ensures high up-time and availability.
Deploy Microsoft CRM within clustered Web, Database and E-mail server environments.
- Simple deployment and manageability. - Spend less time managing infrastructure
and more time delivering business value.
- Build once, run anywhere. - Design your application on a test system and
migrate easily to production systems.
- Monitor the health of your CRM environment. - Troubleshoot and resolve potential
conflicts on your server infrastructure with centralized management and notification
tools.
- Zero footprint and zero-touch clients. - Microsoft CRM for Outlook installs
automatically, with or without a local data store. Zero footprint browser client
provides a rich CRM experience with full application capabilities.
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