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Microsoft CRM Software - Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with
marketing, sales, and service capabilities that are fast, familiar, and flexible,
helping businesses of all sizes to find, win, and grow profitable customer relationships.
Delivered through a network of channel partners providing specialized services,
Microsoft Dynamics CRM works with familiar Microsoft products to streamline processes
across an entire business.
Microsoft Dynamics CRM 4.0 is quite simply the fastest and easiest way to add CRM
capabilities to any organisation that uses Microsoft Outlook.
- Get started quickly
- Empower users
- Provide role-tailored access
Microsoft Dynamics CRM 4.0 allows you to segment customer lists into distinct benefit
groups and then market to one or more of the identified segments using a workflow-driven
model. With Microsoft Dynamics CRM your marketing professionals can leverage tools
for:
- Customer Segmentation
- Campaign Planning & Execution
- Data Extraction and Cleansing
- Analytics & Reporting
- Marketing/Sales Collaboration Tools
- Information Sharing Portals
Sales: Close Deals Fast
View complete detail of customer data on or offline and use tools that enable your
sales professionals to get real-time access to leads, identify cross-sell and up-sell
opportunities and close more deals, faster. Microsoft Dynamics CRM 4.0 provides:
- Lead & Opportunity Management
- Account & Contact Management
- Territory Management
- Forecasting & Sales Analytics
- Offline & Mobile Device Access
- Quick Access to Products, Pricing & Quotes
You can now respond faster to customer service issues and empower your service organization
to anticipate, address and deliver consistent, efficient customer care that contributes
to long-term business profitability. Microsoft Dynamics CRM provides functionality
for:
- Account & Contact Management
- Case & Interaction Management
- Product & Contract Management
- Knowledge-Base Management
- Service Scheduling
- Workflow Across Teams & Groups
- Service Reporting & Analytics
Customer Choice
A cornerstone of Microsoft Dynamics CRM is customer choice. Designed with a single
unified code base for both on-premise and on-demand deployments, Microsoft Dynamics
CRM enables customers to choose the right deployment model for their specific business
and information technology (IT) needs, with the flexibility to change deployment
models over time if business or IT preferences change.
Microsoft Dynamics CRM 4.0 Works the way you do
Microsoft Dynamics CRM 4.0 is quite simply the fastest and easiest way to add CRM
capabilities to any organisation that uses Microsoft Office or Outlook. Because
it was designed to partner with Outlook, Microsoft Dynamics CRM delivers lower training
costs, broader user adoption, less application-switching, higher productivity, and
an incredibly rapid return on investment.
With a streamlined user interface, wizard-based tools, and close integration with
Microsoft Office applications, Microsoft Dynamics CRM works the way your people
work.
- Get started quickly - in a familiar Microsoft Office Outlook environment
designed to support fast user adoption and high utilization of your CRM solution.
- Empower users - to work with familiar tools, such as Microsoft
Office Word and Microsoft Office Excel spreadsheet software, to create their own
dashboards and personal workflows with wizard-based tools without reliance on outside
support.
- Provide role-tailored access - to information and data both online
and offline, giving people access to only the information they want and need — delivered
in the way they want it.
Microsoft Dynamics CRM 4.0 Works the way your business does
Microsoft Dynamics CRM provides choice and flexibility in how you implement and
customize your CRM application so you can achieve the best possible fit for your
business. You or your information technology (IT) partner can quickly modify application
forms, data fields, and relationships and add new activities and objects without
writing a single line of code. You’ll also find a number of elegant workflow innovations
that speed-up use, including next-step suggestions and automatic task assignment.
Microsoft Dynamics CRM includes capabilities such as:
- Design and automate business processes - to unify line-of-business
systems with flexible, easy-to-use tools built on the Microsoft Windows® Workflow
Foundation platform.
- Conduct business globally - with full support for multiple languages
and currencies across multiple time zones so you can compete globally while keeping
costs under control.
- Align IT and business goals - with point-and-click customizations,
extensible data models, and mapping tools to help build a solution that matches
your business and your people.
Microsoft Dynamics CRM 4.0 Works the way technology should
Microsoft Dynamics CRM is a highly flexible CRM system that can grow and change
alongside your business, because it's built on industry-standard technology that's
both reliable and efficient. You’ll enjoy rapid, low-cost deployment, low support
costs and easy scalability as your business grows. IT-friendly features include:
- Realize fast return - with industry-standard technology built on
a performance-enhanced architecture that gives you fewer elements to deploy and
maintain.
- Protect IT investments - using flexible technology that does not
lock you in and is easy to upgrade, move, and extend into new business groups, geographies
and lines of business.
- Connect to other technologies - with built-in integration between
internal and external systems, helping to reduce operational costs and provide fast
access to functionality.
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