Microsoft CRM Software - Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales,
and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to
find, win, and grow profitable customer relationships. Delivered through a network of channel
partners providing specialized services, Microsoft Dynamics CRM works with familiar Microsoft
products to streamline processes across an entire business.
Microsoft Dynamics CRM 4.0 is quite simply the fastest and easiest way to add CRM capabilities
to any organisation that uses Microsoft Outlook.
- Get started quickly
- Empower users
- Provide role-tailored access
Microsoft Dynamics CRM 4.0 allows you to segment customer lists into distinct benefit groups
and then market to one or more of the identified segments using a workflow-driven model. With
Microsoft Dynamics CRM your marketing professionals can leverage tools for:
- Customer Segmentation
- Campaign Planning & Execution
- Data Extraction and Cleansing
- Analytics & Reporting
- Marketing/Sales Collaboration Tools
- Information Sharing Portals
Sales: Close Deals Fast
View complete detail of customer data on or offline and use tools
that enable your sales professionals to get real-time access to leads, identify
cross-sell and up-sell opportunities and close more deals, faster. Microsoft
Dynamics CRM 4.0 provides:
- Lead & Opportunity Management
- Account & Contact Management
- Territory Management
- Forecasting & Sales Analytics
- Offline & Mobile Device Access
- Quick Access to Products, Pricing & Quotes
You can now respond faster to customer service issues and empower your service organization
to anticipate, address and deliver consistent, efficient customer care that
contributes to long-term business profitability. Microsoft Dynamics CRM provides
functionality for:
- Account & Contact Management
- Case & Interaction Management
- Product & Contract Management
- Knowledge-Base Management
- Service Scheduling
- Workflow Across Teams & Groups
- Service Reporting & Analytics
Customer Choice
A cornerstone of Microsoft Dynamics CRM is customer choice. Designed
with a single unified code base for both on-premise and on-demand
deployments, Microsoft Dynamics CRM enables customers to choose the
right deployment model for their specific business and information
technology (IT) needs, with the flexibility to change deployment models
over time if business or IT preferences change.
Microsoft Dynamics CRM 4.0 Works the way you do
Microsoft Dynamics CRM 4.0 is quite simply the fastest and easiest way to add CRM capabilities
to any organisation that uses Microsoft Office or Outlook. Because it was designed
to partner with Outlook, Microsoft Dynamics CRM delivers lower training costs, broader user
adoption, less application-switching, higher productivity, and an incredibly rapid
return on investment.
With a streamlined user interface, wizard-based tools, and close integration
with Microsoft Office applications, Microsoft Dynamics CRM works the way your
people work.
- Get started quickly - in a familiar Microsoft Office Outlook environment
designed to support fast user adoption and high utilization of your CRM solution.
- Empower users - to work with familiar tools, such as Microsoft Office Word
and Microsoft Office Excel spreadsheet software, to create their own dashboards and personal
workflows with wizard-based tools without reliance on outside support.
- Provide role-tailored access - to information and data both online and
offline, giving people access to only the information they want and need — delivered in the way
they want it.
Microsoft Dynamics CRM 4.0 Works the way your business does
Microsoft Dynamics CRM provides choice and flexibility in how you implement and
customize your CRM application so you can achieve the best possible fit for your
business. You or your information technology (IT) partner can quickly modify application forms,
data fields, and relationships and add new activities and objects without writing a single line
of code. You’ll also find a number of elegant workflow innovations that speed-up use, including
next-step suggestions and automatic task assignment. Microsoft Dynamics CRM includes
capabilities such as:
- Design and automate business processes - to unify line-of-business systems
with flexible, easy-to-use tools built on the Microsoft Windows® Workflow Foundation platform.
- Conduct business globally - with full support for multiple languages and
currencies across multiple time zones so you can compete globally while keeping costs under
control.
- Align IT and business goals - with point-and-click customizations,
extensible data models, and mapping tools to help build a solution that matches your business
and your people.
Microsoft Dynamics CRM 4.0 Works the way technology should
Microsoft Dynamics CRM is a highly flexible CRM system that can grow and change
alongside your business, because it's built on industry-standard technology
that's both reliable and efficient. You’ll enjoy rapid, low-cost deployment, low support costs
and easy scalability as your business grows. IT-friendly features include:
- Realize fast return - with industry-standard technology built on a
performance-enhanced architecture that gives you fewer elements to deploy and maintain.
- Protect IT investments - using flexible technology that does not lock you
in and is easy to upgrade, move, and extend into new business groups, geographies and lines of
business.
- Connect to other technologies - with built-in integration between internal
and external systems, helping to reduce operational costs and provide fast access to
functionality.
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