Microsoft Dynamics CRM 4.0 - Microsoft CRM system requirements
The hardware and software requirements discussed on this page are provided as general
requirements.
Microsoft Dynamics CRM is scalable up to implementations supporting hundreds of
users with many servers.
When deciding upon the IT infrastructure of hardware and software that your organisation
will have in place to support Microsoft Dynamics CRM, there are many factors that must be considered that can affect these requirements.
These factors include:
- Number of servers involved and how they are configured
- Dependency ofDependency of Microsoft Dynamics CRM on Microsoft SQL Server 2005
- Number of users the Microsoft Dynamics CRM implementation will support
- Integration of Microsoft Dynamics CRM with Microsoft Exchange servers
- Performance of your servers and the local area network (LAN)
- Whether or not you already have Microsoft SQL Server Reporting Services installed
Microsoft Dynamics CRM Server hardware requirements
Microsoft Dynamics CRM Server requires the following minimum hardware configuration:
- Computer/processor: Dual 1.8 GHz Pentium (Xeon P4)
Recommended: Dual 1.8 GHz Pentium (Xeon P4) or better
- Memory: 1 GB RAM
Recommended: 2 GB RAM or more
- Hard disk: 400 MB free hard-disk space
- Network card: 10/100 Mbps
Recommended: Dual 10/100/1000 Mbps
Microsoft Dynamics CRM Server software requirements
The following table shows the minimum software requirements for Microsoft Dynamics
CRM Server.
| Operating system |
- Microsoft Windows Server 2008, Standard, Enterprise, Datacenter, and Web Server
editions
- Microsoft Windows Server 2003, Standard, Enterprise, or Web editions (with SP2
or R2 or later)
- Microsoft Windows Server 2003, Small Business R2 editions
All with the latest service packs
|
| Internet Information Services (IIS) |
- Version 6.0 (included with Windows Server 2003)
- Version 7.0 (included with Windows Server 2008)
|
| Microsoft Data Access Components (MDAC) |
Version 2.81 (included with Windows Server 2003) or later |
| Indexing service |
Installed and service started |
| Microsoft ASP .NET |
Must be registered. Does not have to be running |
The computer that is running Microsoft Dynamics CRM Server must also have access to computers
in the same Active Directory service domain that are running:
- Microsoft SQL Server 2005
- Microsoft Exchange Server 2003 with the latest SP
Microsoft Dynamics CRM Web application software requirements
Microsoft Dynamics CRM Server is accessed through a client. This client is either Microsoft
Internet Explorer or Microsoft Office Outlook. The following operating systems and Internet
Web browser versions are required:
- Microsoft Windows XP SP2 or Windows Vista
- Microsoft Internet Explorer 6 with SP1 or Internet Explorer 7
Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook software requirements
The Microsoft Dynamics CRM for Microsoft Office Outlook clients work the way you do by providing a
seamless combination of Microsoft Dynamics CRM features in the familiar Office Outlook environment.
This section lists software requirements for Microsoft Dynamics CRM for Office Outlook and Microsoft
Dynamics CRM for Office Outlook with Offline Access. Any one of the following operating systems is
required:
- Windows Vista
- Windows XP Professional SP2
- Windows XP Tablet PC Edition SP2
- Windows XP Professional x64 Edition
Note:
- Windows XP Media Center Edition is not supported for installing and running Microsoft Dynamics
CRM for Office Outlook.
- Because Microsoft Dynamics CRM for Office Outlook clients are 32-bit applications, they must
run in the "Windows on Windows" (WOW) system, when the application runs on a Windows XP
Professional x64 Edition or a Windows Vista edition that is running on an x64 computer.
The following components must be installed and running on the computer before you run Microsoft
Dynamics CRM for Outlook setup:
- Internet Explorer 6 with SP1, or Internet Explorer 7
- Microsoft Office 2003 with SP3 or the 2007 Microsoft Office system with SP1 system
- Windows Installer (MSI) 3.1
- Indexing Service
Microsoft CRM-Exchange E-Mail Router requirements
Microsoft Dynamics CRM E-mail Router setup consists of two main components: the E-mail Router
component and the Rule Deployment Manager component.
The E-mail Router component installs the E-mail Router service and E-mail Router Configuration
Manager. The E-mail Router Configuration Manager is used to configure the E-mail Router. The Rule
Deployment Manager component deploys the rules that enable received e-mail messages to be tracked.
Any one of the following operating systems is required to install and run the E-mail Router or
Rule Deployment Manager:
- Microsoft Windows Server 2008
- Microsoft Windows Server 2003 (all editions)
- Windows Vista
- Microsoft Windows XP Professional SP2
- Microsoft Windows XP Tablet PC Edition SP2
- Microsoft Windows XP Professional x64 Edition
Microsoft Exchange Server is only required if you want to use the E-mail Router to connect to an
Exchange Server e-mail messaging system. To do this, the E-mail Router can be installed on any of
the previously mentioned Windows or Windows Server operating systems that have a connection to
Exchange Server, which must be running one of the following editions:
- Exchange 2003 Standard Edition SP2
- Exchange 2003 Enterprise Edition SP2
- Exchange Server 2007 Standard Edition
- Exchange Server 2007 Enterprise Edition
Note: Microsoft Exchange 2000 Server editions are not supported with these
versions of Microsoft Dynamics CRM E-mail Router and Rule Deployment Manager.
If missing, E-mail Router Setup installs the .NET Framework 3.0 on the computer where you
install the E-mail Router.
The Rule Deployment Wizard component must be installed on a computer that is running any of the
previously mentioned Windows or Windows Server operating systems and has the Microsoft Exchange
Server messaging application programming interface (MAPI) client runtime libraries installed.
You can install the MAPI client runtime libraries on the
Microsoft Download Center.
In addition to Exchange Server, POP3 e-mail systems are supported for incoming e-mail message
routing.
Note:
- The POP3 e-mail server must provide support where an e-mail message can be sent as an attachment
to another e-mail message.
- SMTP is the only transport protocol that is supported for outgoing e-mail message routing.
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