Ten Reasons for Choosing Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM is an affordable technology solution that helps automate
and streamline your organization's CRM strategy. It provides members across your
organization with access to up-to-date information and new ways to respond
quickly.
Here are ten top reasons why your CRM should be Microsoft Dynamics CRM:
1. Turns Microsoft Office Outlook into the one place where you can manage both
customer data and communications.
Microsoft Outlook messaging and collaboration client is already the world's
leading tool for customer communications. Microsoft Dynamics CRM 4.0 extends the
reach of Microsoft Outlook by turning it into a tool to manage customer
information. It puts lead information, marketing pitches, and sales call
information into one central location for your sales and marketing staff.
2. Works tightly with Microsoft Office Excel so businesses can make decisions on
the fly.
Microsoft Excel spreadsheet software is a powerful tool for turning data into
information that can be analyzed and shared. Microsoft Dynamics CRM 4.0 features an
always-on connection to Excel that enables you to quickly turn customer
information into dynamic snapshots or PivotChart dynamic views. These views can
help you understand in seconds how a sales increase or company expansion can
benefit the business.
3. Improves operational efficiency through the standardization and streamlining
of processes.
The Microsoft Dynamics CRM 4.0 adaptive workflow engine enables a business to
automate business processes in ways that employees can use each day. Microsoft
Dynamics CRM 4.0 can relieve your staff of mundane but vital work. It can automate
time-consuming repetitive tasks, warn staff of open customer issues, and
automatically send important e-mail messages to customers and partners. So
customer requests and orders don't fall through the cracks.
4. Works the way your business works with point-and-click system customization.
Microsoft Dynamics CRM 4.0 can be tailored to work the way your business already
works. Microsoft Dynamics CRM 4.0 forms, relationship links, and customer views can
be designed and modified without complicated programming.
5. Gives the right information to the right people.
Certain employees need certain information. With Microsoft Dynamics CRM 4.0 system
administrators have the tools to make sure the right information is delivered to
the right people—whether they are using Outlook or the Web.
6. Targets your marketing campaigns so you're always in touch with the right customers.
It's more important than ever that customers know about special offers
and new services a business offers. Microsoft Dynamics CRM 4.0 offers a marketing
automation module that simplifies the following tasks: building customer and
lead lists, developing marketing campaigns targeted at specific customers,
measuring the results of these campaigns, and developing follow-up marketing efforts.
7. Simplifies service scheduling to keep customers satisfied.
One of the most challenging aspects of delivering great customer service is
ensuring you never let customers down by missing a service call or appointment.
Microsoft Dynamics CRM 4.0 provides a centralized, all-in-one view of all customer
service requests and service professional calendars. Dispatchers can quickly and
easily match the right service personnel to a particular customer or type of
service call.
8. Integrates with your existing systems to help break down information silos.
Microsoft Dynamics CRM 4.0 harnesses the power of Web services through the Microsoft
.NET Framework. This latest generation of Microsoft technology enables
businesses to connect isolated, legacy business systems and applications.
9. Enhances offline communications so everyone can be productive regardless of location.
Microsoft Dynamics CRM 4.0 is designed so your staff can be productive both in the
office and on the road—even if they aren't connected to a network. Information
can be filtered so that people receive only the information they need such as
meeting updates and sales figures.
10. Builds on the power of SQL Server Reporting Services to create insightful
business reports.
The SQL Server Reporting Services engine is a powerful analytical tool for
business. The Microsoft Dynamics CRM 4.0 embedded reporting engine integrates
smoothly with Microsoft SQL Server to generate compelling data reports for
business decision makers.
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