Sage 200 support From Avant-Garde - Sage 200 partner
Avant-Garde offers a market leading support service for our Sage 200
clients. As well as including a telephone helpline and support service
we include many additional benefits such as regular Sage 200
newsletters, Sage 200 Hints & Tips, Sage 200 user group meetings and
FREE sage 200 Training sessions.
We also offer a Gold Sage 200 support service which includes two half
yearly site visits to carry out a Sage 200 Health Check, load Sage 200
program updates and service packs or to use as Sage 200 consultancy for
example to carry out a year end.
For Sage 200 clients that are self sufficient and do not require ongoing
telephone support we offer a pay as you go Sage 200 support option as
long as we are their linked Sage 200 partner in case we need to refer
the support issue to Sage.
Much more than just Sage 200 telephone support
Our Sage 200 support service consists of the following elements.
Sage 200 SALP (Sage Annual Licence Plan)
The Sage 200 SALP is charged annually by Sage which entitles users to
future Sage 200 upgrades and service packs. This is a mandatory charge
from Sage for users to be able to use Sage 200. So that we can pass
issues on to Sage if necessary this is required for all clients that
wish to use us for Sage 200 support.
Sage 200 Telephone hotline
Our Sage 200 telephone support allows for unlimited telephone support
over the contract period of one year. All support calls from clients are
logged on our internal CRM system.
Unlike many of our competitors we do not work on a call back basis
unless all of our Sage 200 support staff are on other calls. Over 75% of
support calls are dealt with and cleared immediately and 95% of calls
are cleared within an hour of the initial support call from the client.
Sage 200 Free training worth £800
For Sage 200 clients with a Sage 200 support agreement in place with us
we began in 2010 to offer free training sessions on features of Sage
200. We will be holding four Sage 200 training sessions a year
Attendees can either just attend the Sage 200 training session and watch
the presentation or they can bring their laptop loaded with virtual PC
2007 and follow within a sage 200 demonstration environment that we
provide.
Sage 200 users who are not currently supported by ourselves can also
attend these Sage 200 training sessions at a cost of £200.
Sage 200 program updates and service pack downloads
For Sage 200 clients with Sage 200 support in place we have a dedicated
web site where Sage 200 programs updates and service packs are available
for download along with instructions of how to update the clients
current Sage 200 system.
Set Price Sage 200 Upgrades £200
Where a user would rather that as their Sage 200 partner we carry out
service pack or new version upgrades for them, we can upgrade their Sage
200 server remotely and talk their IT staff through upgrading
workstations for a set fee of £200.
Internet Based Remote Sage 200 Support
On occasions where the Sage 200 support issue cannot be easily explained
over a phone call, we are able to use internet based remote client
access support. The remote Sage 200 accepts a file to allow us to take
control of their workstation whilst viewing what our support staff
member is doing.
We can then work directly on the client's version of Sage 200 to rectify
errors or instruct as how to proceed. For security reasons, once the
remote Sage 200 support session is terminated our remote software is
automatically uninstalled so that the workstation is no longer
accessible by us from the internet.
Remote Sage 200 Support By remote desktop and Terminal Services
As a Microsoft Gold Certified Partner we are fully conversant with
Windows terminal services for remotely accessing our clients systems.
This allows our support staff to log into a users system and use it in
exactly the same way as if they were on site. This can be useful for
clients without dedicated IT staff and often avoids the cost of a site
visit by one of our consultants.
Sage 200 Email Support
As well as logging Sage 200 support cases by phone our Sage 200 clients
are able to log a call by sending an email to our support email address.
This will automatically be entered into our sage 200 support queue just
as if we had been notified by phone.
Sage 200 Hints and Tips
Sage 200 users who are linked to us as their Sage 200 partner have
access to our Sage 200 hints and tips area of our website.
Click here. At present this is available to all our website visitors
but will soon be moved to a members only area of our website.
Sage 200 user group meetings
When Sage release a new version of Sage 200 or significant new
functionality with a Sage 200 service pack we hold free user group
meetings for clients with a Sage 200 support agreement at our offices to
demonstrate the new Sage 200 functionality and discuss implementation.
Sage 200 Newsletter
We regularly send out a Sage 200 newsletter to keep our Sage 200 users
aware of all the product news and any sage 200 events we are running.
The latest sage 200 news can also be found on our website.
Click Here
If you would like further details on our Sage 200 support packages or would
like us to send you a quotation for supporting your current sage 200 system,
simply give us a call on the number above where one of our Sage 200
consultants will be able to help you.
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